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Sales & onboarding

Get in touch

Visit the PlayStarters contact page to reach the sales and onboarding team. We respond within one business day.

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Technical support

For integration issues, API questions, or wallet callback problems, contact your dedicated technical account manager directly. Include the following in every request:
  • Operator ID — your unique operator identifier.
  • Affected endpoint — e.g. POST /operator/launch or BET callback.
  • request_id — present on every wallet callback and useful for tracing.
  • HTTP status and error body — exact status code and the response your endpoint returned (or received).
  • Timestamp — date, time, and timezone of the issue.
  • Request/response payloads — full bodies with secrets (Authorization header, API keys) redacted.
  • Steps to reproduce — what action triggered the issue.

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Response times

SeverityDescriptionInitial response
Severity 1Production integration is down — players cannot launch games, balances are not deducted/credited, or systemic incorrect responses.1 hour
Severity 2Degraded — a subset of providers or games is affected, or intermittent errors are observed.4 hours
Severity 3Non-critical — documentation question, single-provider quirk, or feature request.1 business day
Severity 1 incidents are monitored around the clock.

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Always include your operator ID. It lets us pull up your account, logs, and configuration immediately.