> ## Documentation Index
> Fetch the complete documentation index at: https://docs.playstarters.io/llms.txt
> Use this file to discover all available pages before exploring further.

# Contact

> Reach the PlayStarters team for integration support, account queries, or new provider requests.

## Sales & onboarding

<Card title="Get in touch" icon="handshake" href="https://www.playstarters.io/en/contact">
  Visit the PlayStarters contact page to reach the sales and onboarding team. We respond within one business day.
</Card>

## Technical support

For integration issues, API questions, or wallet callback problems, contact your dedicated technical account manager directly.

Include the following in every request:

* **Operator ID** — your unique operator identifier.
* **Affected endpoint** — e.g. `POST /operator/launch` or `BET` callback.
* **`requestId`** — present on every wallet callback and useful for tracing.
* **HTTP status and error body** — exact status code and the response your endpoint returned (or received).
* **Timestamp** — date, time, and timezone of the issue.
* **Request/response payloads** — full bodies with secrets (`Authorization` header, API keys) redacted.
* **Steps to reproduce** — what action triggered the issue.

## Response times

| Severity       | Description                                                                                                                        | Initial response   |
| -------------- | ---------------------------------------------------------------------------------------------------------------------------------- | ------------------ |
| **Severity 1** | Production integration is down — players cannot launch games, balances are not deducted/credited, or systemic incorrect responses. | **1 hour**         |
| **Severity 2** | Degraded — a subset of providers or games is affected, or intermittent errors are observed.                                        | **4 hours**        |
| **Severity 3** | Non-critical — documentation question, single-provider quirk, or feature request.                                                  | **1 business day** |

Severity 1 incidents are monitored around the clock.

##

<Tip>
  Always include your operator ID. It lets us pull up your account, logs, and configuration immediately.
</Tip>